PRIVACY OF CLIENT AND END USER DATA
TanaMuzicka cares about your privacy. For this reason, we collect and use personal data only as it might be needed for us to deliver to you our products, services and websites (collectively, our “Services”). Your personal data includes information such as:
- Email address
– Or other data collected that could directly or indirectly identify you.
We will only use your information update you with news and releases from our catalogues. We will not share your information or use it for any other purpose.
You can unsubscribe at any time by clicking on the link in any email you receive from us or by contacting one of our staff directly.
By signing up you agree that we may process your information in accordance with these terms.
If at any time you have questions about our practices or any of your rights described below, you may feel free to contact us.
What information do we collect?
We collect information so that we can provide the best possible experience when you utilise our Services. Much of what you likely consider personal data is collected directly from you when you:
– Create an account or purchase any of our Services (eg: billing information, including name, address, credit card number);
– Request assistance from our customer support team (eg: phone number);
– Complete contact forms or request newsletters or other information from us (eg: email); or
– Participate in contests and surveys, apply for a job, or otherwise participate in activities we promote that might require information about you.
However, we also collect additional information when delivering our Services to you to ensure necessary and optimal performance. These methods of collection may not be as obvious to you, so we wanted to highlight and explain below a bit more about what these might be (as they vary from time to time) and how they work:
Account related information is collected in association with your use of our Services, such as account number, purchases, when products renew or expire, information requests, support requests and notes or details explaining what you asked for and how we responded.
Data about Usage of Services is automatically collected when you use and interact with our Services, including metadata, log files, cookie/device IDs and location information. This information includes specific data about your interactions with the features, content and links (including those of third-parties, such as social media plugins) contained within the Services, Internet Protocol (IP) address, browser type and settings, the date and time the Services were used, information about browser configuration and plugins, language preferences and cookie data, information about devices accessing the Services, including type of device, what operating system is used, device settings, application IDs, unique device identifiers and error data, and some of this data collected might be capable of and be used to approximate your location.
Supplemented Data may be received about you from other sources, including publicly available databases or third parties from whom we have purchased data, in which case we may combine this data with information we already have about you so that we can update, expand and analyse the accuracy of our records, identify new customers, and provide products and services that may be of interest to you. If you provide us personal information about others, or if others give us your information, we will only use that information for the specific reason for which it was provided to us.
How we utilise information
We strongly believe in both minimising the data we collect and limiting its use and purpose to only that (1) for which we have been given permission, (2) as necessary to deliver the Services you purchase or interact with, or (3) as we might be required or permitted for legal compliance or other lawful purposes. These uses include:
Delivering, improving, updating and enhancing the Services we provide to you. We collect various information relating to your purchase, use and/or interactions with our Services. We utilise this information to:
– Improve and optimise the operation and performance of our Services (again, including our websites and mobile applications)
– Diagnose problems with and identify any security risks, errors, or needed enhancements to the Services
– Detect and prevent fraud and abuse of our Services and systems
– Collecting aggregate statistics about use of the Services
– Understand and analyse how you use our Services and what products and services are most relevant to you.
Often, much of the data collected is aggregated or statistical data about how individuals use our Services, and is not linked to any personal data, but to the extent it is itself personal data, or is linked or linkable to personal data, we treat it accordingly.
Sharing with trusted third parties.
We may share your personal data with affiliated companies within our corporate family, with third parties with which we have partnered to allow you to integrate their services into our own Services, and with trusted third party service providers as necessary for them to perform services on our behalf, such as:
– Processing credit card payments
– Serving advertisements
– Conducting contests or surveys
– Performing analysis of our Services and customers demographics
– Communicating with you, such as by way email or survey delivery
– Customer relationship management.
We only share your personal data as necessary for any third party to provide the services as requested or as needed on our behalf. These third parties (and any subcontractors) are subject to strict data processing terms and conditions and are prohibited from utilising, sharing or retaining your personal data for any purpose other than as they have been specifically contracted for (or without your consent). Please contact us if you would like further information on our sub-processors.
Communicating with you.
We may contact you directly or through a third party service provider regarding products or services you have signed up or purchased from us, such as necessary to deliver transactional or service related communications. We may also contact you with offers for additional services we think you’ll find valuable if you give us consent, or where allowed based upon legitimate interests. You don’t need to provide consent as a condition to purchase our goods or services. These contacts may include:
– Text (SMS) messages
– Telephone calls
– Automated phone calls or text messages.
You may also update your subscription preferences with respect to receiving communications from us and/or our partners by contacting us at .
If you make use of a service that allows you to import contacts, we will only use the contacts and any other personal information for the requested service. If you believe that anyone has provided us with your personal information and you would like to request that it be removed from our database, please contact us at .